Every article Pauline has flagged as the must-read of the week, across every edition of CX Newsletter, newest first.
(German Post, but worth reading with a translation tool of your choice) Take a closer look at Dynamics 365 Activate and that the real value is not only faster Salesforce migration, but making hidden migration effort, legacy customizations and process dependencies visible before the project starts.
Read on the blog →
From #002 · 
The familiar twice-yearly release wave model is coming to an end. Microsoft is moving to an always-on roadmap where new capabilities are published continuously and tracked from development through rollout to launch. For anyone responsible for release planning, this changes not only where to look for upcoming features, but also how often you should review and prepare for change.
Read on the blog →From #001 · 