Every article Pauline has flagged as the must-read of the week, across every edition of CX Newsletter, newest first.
Peter rounds up three recent Customer Insights - Journeys updates from colleagues that are worth your time, covering practical tips and new capabilities.
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From #005 · 
What if Copilot could work with your real Customer Insights data instead of generic CRM guidance? The new Customer Insights skills in Copilot Cowork can retrieve customer profiles, check consent, review marketing emails and even create or publish journeys, all while respecting existing Dataverse permissions.
Read on the blog →From #004 · 
First Video we mention: Check out how Dian doing a real time translation in Contact Center.
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From #003 · 
(German Post, but worth reading with a translation tool of your choice) Take a closer look at Dynamics 365 Activate and that the real value is not only faster Salesforce migration, but making hidden migration effort, legacy customizations and process dependencies visible before the project starts.
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From #002 · 
The familiar twice-yearly release wave model is coming to an end. Microsoft is moving to an always-on roadmap where new capabilities are published continuously and tracked from development through rollout to launch. For anyone responsible for release planning, this changes not only where to look for upcoming features, but also how often you should review and prepare for change.
Read on the blog →From #001 · 