Real-Time translation in D365 Contact Center
First Video we mention: Check out how Dian doing a real time translation in Contact Center.
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Pauline's picks of the week
Every article Pauline has flagged as the must-read of the week, across every edition of CX Newsletter, newest first.
From #003 · 
Pauline's pick of the week
Wenn der Wechsel selbst zum Produkt wird (When the change is the product itself)
(German Post, but worth reading with a translation tool of your choice) Take a closer look at Dynamics 365 Activate and that the real value is not only faster Salesforce migration, but making hidden migration effort, legacy customizations and process dependencies visible before the project starts.
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From #002 · 
Pauline's pick of the week
One always-on roadmap: Dynamics 365, Power Platform, and Dataverse join the AI at Work roadmap
The familiar twice-yearly release wave model is coming to an end. Microsoft is moving to an always-on roadmap where new capabilities are published continuously and tracked from development through rollout to launch. For anyone responsible for release planning, this changes not only where to look for upcoming features, but also how often you should review and prepare for change.
Read on the blog →From #001 ·