#002

Issued

Wow how time flies, 2 weeks are over and we can present our 2nd edition! What can happen in 2 weeks, from small product updates up to blogs about how to setup a complete payment integration in Customer Insights. Beyond the insights, we can also look at data in new ways, discover new possibilities in our everyday tools and see how quickly customer experience continues to evolve.

D365 Sales

No Code, No PCF, No Power BI: Dataverse’s New Column Visuals Explained

By Jeroen Scheper

How the new column visuals in model-driven apps can improve data presentation directly in views, without custom code or PCF controls.

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D365 Customer Insights

Björn's pick of the week

Setting Up Payments for Events in Customer Insights - Journeys

By Martin P. Lopez

A step by step guide how to paid event registrations can be added to Customer Insights Journeys using Stripe, Azure Functions and Dataverse, including the key security and reliability considerations for a production ready setup.

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D365 Customer Service

How to configure governance in D365 Customer Service

By Dian Taylor

The new governance capabilities in Dynamics 365 Customer Service that let organizations check, flag, warn or block outbound emails based on defined policies for both human and AI generated communication.

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D365 Contact Center

Opening hours, live queues and callbacks your voice agent can actually speak

By Peter Ruiter

Exploring an open-source IVR toolkit that gives Copilot Studio voice agents real-time access to opening hours, queue status and scheduled callbacks, enabling more accurate and natural customer conversations in Dynamics 365 Contact Center.

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Putting Agent Feed to the Test: Human Oversight for Autonomous Agents in D365

By Kristine Risberg

What happens when autonomous agents need human supervision? The new Agent Feed in Dynamics 365 Customer Service to the test and shows how agents can monitor AI activity, review decisions and step in when needed.

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Dynamics 365

Fixing the Dataverse MCP "Describe" Tool FileLoadException in Copilot Studio

By Linn Zaw Win

Fix the Dataverse MCP Describe tool error in Copilot Studio by reinstalling the Power AI Extensions component after Microsoft resolved a platform side dependency issue.

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D365 Hacks: The Browser Strikes Back

By Angeliki Patsiavou

If you've worked with Dynamics 365 long enough, you know that some error messages are helpful. And some are...well...not quite as helpful. Angeliki has some great tips for you.

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Microsoft Blogs

Customer Insights September Update

By Microsoft

A small update this month.

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Accelerate your move to agentic business applications with Dynamics 365 Activate

By Microsoft

Microsoft introduces Dynamics 365 Activate, an AI powered implementation experience designed to analyze existing systems, reduce migration effort and help organizations move from platforms like Salesforce to Dynamics 365 faster and with less risk.

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Pauline's pick of the week

Wenn der Wechsel selbst zum Produkt wird (When the change is the product itself)

By Beat Wyler

(German Post, but worth reading with a translation tool of your choice) Take a closer look at Dynamics 365 Activate and that the real value is not only faster Salesforce migration, but making hidden migration effort, legacy customizations and process dependencies visible before the project starts.

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