In the past 2 weeks we had with e.g. Nordic Summit, Baltic Summit and Scottish Summit multiple Business Application conferences. Nevertheless the community delivered some great new articles and videos for us, they can help us with our projects. And we have a special guest too, with a great article on when and how often an AI checks your online content.
Japanese (but choose your language): Review of where CI-J currently stands and where Microsoft is taking it. The main theme is the move from manually optimizing campaigns toward AI-supported marketing
Read on the blog →
Edit Live Segments are in Preview! Check your versions and feature switches and if you environment allowed the newest features.
Read on the blog →
New WEM functionality can evaluate staff requests against leave balance, staffing thresholds, seniority, skills, schedule conflicts and other configurable rules. Importantly, supervisors keep oversight and the AI provides reasoning for decisions.
Read on the blog →
Built a model-driven app that shows the actual context variables captured from an IVR/workstream. It makes issues such as NL vs nl, missing values and timing/race conditions much easier to diagnose.
Read on the blog →
First Video we mention: Check out how Dian doing a real time translation in Contact Center.
Read on the blog →
