A short letter about a small newsletter with a big topic.

For years, we were both loyal readers of Megan Walker'sD365 Marketing Weekly. It was the one email that consistently made the Tuesday inbox worth opening.

When Megan announced she was discontinuing the newsletter, we looked at each other and instantly knew: this can't just quietly disappear. We wanted to keep that spirit alive.

But a weekly newsletter is a lot and honestly, "D365 Marketing" on its own isn't quite the right frame anymore. The Customer Experience modules keep growing together: Marketing, Customer Insights, Sales, Customer Service, Contact Center. Treating any of them in isolation feels outdated.

So we gave it our own twist: a bi-weekly cadence that keeps things sustainable, and a scope that covers the whole CX side of Business Applications because that's how our customers, and we ourselves, actually work with it day-to-day.