Sync Text Message Replies STOP and START with Contact Point Consent in CI-J
How Power Automate can synchronize STOP/START replies with Contact Point Consent, preventing unnecessary delivery failures and improving consent accuracy.
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Björn's picks of the week
Every article Björn has flagged as the must-read of the week, across every edition of CX Newsletter, newest first.
Björn's pick of the week
Handling MFA in Dynamics 365 Regression Testing with Playwright and MCP
MFA and automated Dynamics 365 testing do not have to be enemies. This FastTrack article shows how Playwright can securely reuse an approved authenticated session for regression testing and Playwright MCP, without disabling or bypassing MFA.
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From #004 · 
Björn's pick of the week
Work IQ: Business and workplace intelligence in the flow of work
Instead of agents only understanding individual CRM records, they can reason across sales, service, emails, meetings and business processes, use reusable business skills, and take governed actions directly in the underlying systems.
Read on the blog →From #003 · 
Björn's pick of the week
Setting Up Payments for Events in Customer Insights - Journeys
A step by step guide how to paid event registrations can be added to Customer Insights Journeys using Stripe, Azure Functions and Dataverse, including the key security and reliability considerations for a production ready setup.
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From #002 · 
Björn's pick of the week
Advanced Connector Policies: Don't Break Customer Insights - Journeys Publishing
Advanced Connector Policies can unexpectedly prevent journeys from being published, even when the journey itself is perfectly valid. Discover which native connector CI-J relies on, why it must be allowed, and how to configure governance without blocking your marketing team.
Read on the blog →From #001 ·