Every article Björn has flagged as the must-read of the week, across every edition of CX Newsletter, newest first.
Instead of agents only understanding individual CRM records, they can reason across sales, service, emails, meetings and business processes, use reusable business skills, and take governed actions directly in the underlying systems.
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From #003 · 
A step by step guide how to paid event registrations can be added to Customer Insights Journeys using Stripe, Azure Functions and Dataverse, including the key security and reliability considerations for a production ready setup.
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From #002 · 
Advanced Connector Policies can unexpectedly prevent journeys from being published, even when the journey itself is perfectly valid. Discover which native connector CI-J relies on, why it must be allowed, and how to configure governance without blocking your marketing team.
Read on the blog →From #001 · 